Support
Something not working, or a question this page doesn’t answer? Email help@aboot.app and a person will read it. Telling us your device, your OS version and the app version - it’s at the bottom of Profile, opened using the profile icon - usually saves a round trip.
Common problems
A summary failed to generate
The usual cause is the document itself. Aboot needs to be able to read the text: password protected files will not work, and a scan with no text layer may fail. Try again with an unprotected PDF. If it keeps failing on a file you think should work, send us the paper’s title and roughly when you tried.
A summary is taking longer than expected
Processing time varies. You can leave the screen while it continues and, if enabled, receive a notification when it finishes. If an eligible generation fails, it is returned to your allowance.
Audio stops when I lock my phone
Aboot is meant to keep playing in the background. If it stops, check that battery optimisation is not restricting it - on Android this is usually under Settings → Apps → Aboot → Battery.
I didn’t get the verification email
Check spam first. You can ask for another from the app. If it still doesn’t arrive, email us from the address you signed up with and we will sort it out.
I ran out of summaries
The free tier’s allowance is a lifetime total. Paid allowances reset when the UTC calendar month changes, independently of the store renewal date, and unused generations do not carry over. Annual billing does not change the monthly generation reset.
Subscriptions
Subscriptions are billed by Apple or Google, not by us, so they are managed in your store account:
- iPhone - Settings → your name → Subscriptions → Aboot
- Android - Play Store → profile → Payments and subscriptions → Subscriptions → Aboot
Cancelling there stops the next renewal and you keep paid features until the period you have paid for runs out. Deleting the app does not cancel a subscription. Refunds are handled by Apple or Google under their own policies - we are not able to issue a store refund directly. This does not limit any refund, withdrawal, price-reduction, or cancellation right that applies under local law.
See the Subscription Terms for prices, allowances, annual billing, plan changes, restoration, cancellation, and refunds.
If you restored a purchase on a new phone and the app still shows you as free, try Restore Purchases in Profile’s plan screen, then contact us if it does not resolve.
Your data
You can export account data and request permanent deletion from Profile. You can also request deletion without the app by following Account and Data Deletion. Deleting cannot be undone. Cancelling a store subscription is a separate step.
For anything else - access, correction, or a complaint about how we handle your data - see the privacy policy or write to help@aboot.app.
Reporting content
Use the in-app report action for a generated-summary problem. If a summary, playlist, narration, or podcast listing infringes rights or should not be available, follow the Copyright and Illegal Content Policy. The Community and Content Standards explain what is prohibited.